Natalie is the Registered Manager across both Cedar Grange and Park View, bringing strong leadership, energy, and a genuine passion for people to her role. She is a true “people person” who is dedicated to supporting both residents and staff to thrive.

A big part of Natalie’s approach is building meaningful relationships – whether that’s helping residents feel connected and valued, or supporting staff to grow in confidence and achieve their goals. She believes that when people feel supported and understood, they can achieve great things, and she works hard to create a positive, inclusive environment where everyone feels part of a team.

Alongside her management role, Natalie is actively involved in community and charity work, helping to create opportunities for people to come together, build relationships, and feel a sense of belonging.

Zena is the Home Manager and has been a dedicated part of the service for over 13 years. Starting her career in care here, she has worked her way up through the team to become Manager, giving her a deep understanding of both the residents we support and the staff who care for them.

She holds an NVQ Level 5 in Health and Social Care and has also studied Uniformed Public Services at college, followed by Criminology and Criminal Justice at university. This unique combination of experience and education has helped shape her confident, balanced approach to managing a diverse client group, particularly individuals with complex needs linked to alcohol use.

Zena is known for being hardworking, approachable, and understanding. She builds strong, genuine relationships with residents, meeting people where they are and communicating in a way that feels real and respectful. At the same time, she maintains clear boundaries and ensures the home remains a safe, structured, and supportive environment for everyone.

Shazia is our experienced Deputy Manager at Park View Residential Home, bringing over 18 years of dedication and compassion to her role. Since joining the service in 2007, she has supported many older people, including those living with dementia and mental health needs, always focusing on providing kind, person-centred care. She works closely with the team to make sure every resident feels safe, respected, and truly at home.

Shazia is passionate about maintaining high standards of care and ensures the home meets all Care Quality Commission (CQC) requirements, while never losing sight of what matters most – each individual’s comfort, dignity, and happiness.

Fluent in Urdu, Shazia is able to support and communicate with a diverse range of residents and families, helping everyone feel included and understood.

Lisa is our experienced Deputy Manager at Cedar Grange Residential Home, bringing an incredible 29 years of experience in Health and Social Care. Since joining the service in 2007, she has supported older people, including those living with dementia, with kindness, understanding, and a strong commitment to person-centred care.

Lisa plays a key role in ensuring the home runs smoothly day-to-day, working closely with the team to She works in line with local authority requirements and Care Quality Commission (CQC) regulations, always keeping residents’ wellbeing, dignity, and comfort at the heart of everything she does.

Known for her bubbly personality, Lisa brings warmth and energy to the home. She has a natural ability to connect with others and genuinely enjoys building relationships with residents, families, and colleagues.

Katie Fieldhouse returned to the team as Deputy Manager in January 2026, having previously worked within the home in a variety of roles. Katie supports the day-to-day management of the home, helping to ensure high standards of care, effective leadership, and full compliance with safeguarding and regulatory requirements. She is passionate about delivering truly person-centred care and works closely with both residents and staff to maintain a safe, supportive, and positive environment.

Katie holds a Level 5 qualification in Health and Social Care and has a particular interest in the Mental Capacity Act 2005, ensuring that residents’ rights, choices, and independence are always respected. With extensive experience supporting individuals affected by substance misuse, including alcohol dependency, Katie brings both compassion and professionalism to her role. She is committed to continuous learning and to supporting residents to achieve the best possible outcomes.